Privacy Policy Last updated: February 29, 2024
Welcome to the website (the “Site”) of Flowzy (“Flowzy,” “flowzy,” “flowzy.ai,” “Flowzy.ai,” “we,” “us,” and/or “our”). This Site is operated by Flowzy and has been created to provide information about our company and its content and data linking platform and related services (together with the Site, the “Services”) to our Service visitors (“you,” “your”). “Personal Data” means any information relating to, or which can reasonably be ascribed to an identified or identifiable natural person. There are two (2) classes of users possibly impacted by the Service: Administrators for entities that contract with us or that might be interested in contracting with us (“Customers”) and the persons that Customers may collect information or data on that are in their Services (“Customer End Users”). This Privacy Policy sets forth Flowzy’s policy with respect to “Personal Data” that is collected from visitors to the Site and Services.
Note To Customer End Users: Our Service allows Customers to create automated flows, sometimes using APIs. While a Customer may have access to Customer End User Personal Data and use our Service to work with it as it is stored with them and their other processors and transmit and store it through our Service. We do not control Customer of use of the Personal Data they collect from you and provide to us.
Customers may store and transmit information using the Service which may include:
Name, Email Address, Physical Address, Phone Number, and other similar contact information; Payment Information, including credit card and bank account information; Information about location; Information about a Customer End User organization and contacts, such as colleagues or people within your organization; Usernames, Aliases, Roles, and other Authentication and Security Credential Information; Content of feedback, Testimonials, Inquiries, Support Tickets, and any Phone Conversations, Chat Sessions and Emails with or to us; Images (still, video, and in some cases 3D), voice, and other identifiers that are personal. Information regarding identity, including government-issued identification information; Corporate and financial information; and VAT numbers and other tax identifiers.
If you are a Customer End User and desire to exercise any of your rights with respect to your Personal Data, please contact the Customer directly as we will cooperate with them with respect to any lawful request.
Categories Of Personal Data
We Collect Site Visitors For anyone who visits the Site, we may collect information automatically using web tracking technologies such as cookies, web beacons, pixel tags, clear GIFs, and third-party tracking services to ensure that the Site and Services operate efficiently and to collect data related to usage of the Site and Services such as, but not limited to, the IP Address, browser type, language preference, referring site, and the date and time of each visitor or Customer request.
Cookies: In visiting our site and in operating the Services, we may use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Services gives to your browser when you access the Services. Our cookies help provide additional functionality to the Services and help us analyze Services usage more accurately. For instance, our Services may set a cookie on your browser that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the Services. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of the full capability of our Services’ features.
“Web Beacons” (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s device, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).
If you are a visitor and make any inquiries to us regarding your interest we will collect your name, email address, and other contact information you provide us with to respond to your inquiry.
Customers With respect to Customers when you register or purchase our Services, we collect the name, business you work with, email address, address, and password to administer the Services. Our payments processor will collect your billing information (credit card information, address, and name) to process the payments for the Services.
In order to use the Service, it will need to connect with the various online third-party services you want us to integrate with (“Third-Party Services”), so we will need to collect the usernames and passwords for the various Third-Party Services (“Login Credentials”).
We also will collect IP Address, device ID, and other information and log it in connection with your account information and use history to administer the Services, provide support, improve your experience and monitor the Service for fraud, misuse, and other reasons permitted by law.
How We Use Your Personal Data Providing the Services
We use Personal Data to administrate the Services, process payments and provide customer support for Customers. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the Flowzy Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services.
Direct Marketing and Improvement of the Services and Site
Flowzy and its subsidiaries and affiliates (the “Flowzy Related Companies”) may also use your Personal Data and other personally non-identifiable information collected through the Services to help us improve the content and functionality of the Services, to better understand our users and to improve the Flowzy Services. Flowzy and its affiliates may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
Detecting of Fraud and Misuse
We review logs and Personal Data to detect fraud, misuse, illegal activity or violation of our terms.
Use of OpenAI API in Flowzy Overview: Flowzy integrates the OpenAI API to facilitate advanced natural language processing capabilities, allowing users to interact with the application in a more dynamic and personalized manner. This section outlines how the OpenAI API is utilized within the application and the considerations related to user data.
OpenAI API Functionality: Flowzy leverages the OpenAI API to process user messages and provide intelligent responses. This enhances user engagement by offering a more interactive and tailored experience.
Data Shared with OpenAI: To enable the interaction with the OpenAI API, Flowzy may transmit user messages to OpenAI for processing. This data is limited to the content of the messages and is handled in accordance with our privacy policy.
Types of Data Shared: The data shared with OpenAI primarily includes text-based messages submitted by users. This may encompass various forms of communication, such as chat conversations, input fields, and voice-to-text interactions.
Purpose of Data Processing: The primary purpose of transmitting user messages to OpenAI is to generate AI-powered responses within the Flowzy application. By analyzing the content of user inputs, OpenAI can generate contextualized and relevant replies to enhance the user experience.
Data Security and Confidentiality: Flowzy is committed to safeguarding the privacy and security of user data. Any information transmitted to OpenAI is done so securely, utilizing encryption and industry-standard protocols to protect sensitive data.
User Consent and Control: Users have the option to provide or withhold consent for their data to be shared with OpenAI. Flowzy ensures transparency regarding data practices and provides users with control over their privacy preferences.
Opting Out: Users who prefer not to have their data shared with OpenAI can opt out of this feature within the Flowzy application. By adjusting their settings or preferences, users can restrict the transmission of data to third-party services like OpenAI.
Continuous Improvement: Flowzy regularly evaluates its integration with the OpenAI API to ensure compliance with privacy regulations and best practices. Feedback from users is welcomed to enhance data protection measures and refine the user experience.
For more information about how Flowzy handles user data, please refer to this Privacy Policy.
Contact Information
Flowzy welcomes your comments or questions regarding this Privacy Policy. Please contact us at [email protected] or via postal mail at:
Flowzy – Muizelstraat 6, 9041 Ghent, Belgium
Changes to This Privacy Policy
This Privacy Policy is subject to occasional revision, and if we make any substantial changes in the way we use your Personal Data, we will post an alert on this page. If you object to any such changes, you must cease using our Services. Continued use of our Services following notice of any such changes shall indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.